Returns & Exchanges
At NakedMD, we want you to feel confident in your skincare journey, which is why we offer a 30-day return policy for products that do not meet your expectations. Items must be returned in their original packaging and meet our safety standards to qualify for a full refund.
Initiate Your Request
Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original container, ensuring the RMA number is clearly written on the outside of the box.
Ship It Back
Mail your package to our processing center using a trackable shipping service to ensure safe delivery and verification.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing